Privacy policy
Privacy Policy
Kovee ("we," "our," or "us") operates this website. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.
Information We Collect
When you visit our store, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.
When you make a purchase or attempt to make a purchase, we collect information such as your name, billing address, shipping address, email address, phone number, and payment details.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including arranging shipping
- Communicate with you regarding your order, including confirmations and updates
- Respond to customer service requests and support inquiries
- Screen orders for potential risk or fraud
- Improve and optimize our store, marketing, and customer experience
Sharing Your Information
We may share your personal information with third parties to help us provide our services, including:
- Shopify, which powers our online store — you can read more about how Shopify uses your data at shopify.com/legal/privacy
- Payment processors, to securely process transactions
- Shipping and fulfillment partners, including our suppliers, to deliver your order to you
We do not sell or rent your personal information to third parties for their own marketing purposes.
Dropshipping Disclosure
Please note that some or all of our products may be fulfilled through third-party suppliers as part of our dropshipping model. As a result, limited necessary information (such as shipping name and address) may be shared with these suppliers solely for the purpose of fulfilling and delivering your order.
Cookies
We use cookies to maintain information about your session and to help us understand how you interact with our store, so we can improve your shopping experience.
Data Retention
We retain your order information for our records unless and until you ask us to delete this information.
Your Rights
You have the right to request access to the personal information we hold about you, and to request corrections or deletion where applicable. To make such a request, please contact us at koveesupport@gmail.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 koveesupport@gmail.com
Now here's your Refund & Shipping Policy based on what you told me:
Refund & Shipping Policy
No Returns or Refunds
All sales made through Kovee are final. We do not offer returns, exchanges, or refunds once an order has been placed and confirmed.
Pricing
All shipping fees, taxes, and additional charges are already included in the listed price of our products. There are no hidden or extra costs at checkout.
Shipping & Delivery Issues
While we work hard to ensure every order arrives safely and on time, issues can occasionally occur during transit. If your parcel is delayed, damaged, lost, or you experience any other issue with your delivery, please reach out to us right away at:
Our team will review your case and do our best to find a fair resolution.
Order Fulfillment
Please note that some of our products are currently fulfilled through third-party suppliers. Delivery times may vary depending on product availability and supplier location.